Client Quotes
Support
"I'm always satisfied with [Jenzabar Support
Analyst Dianne Held's] help. She is endlessly patient and always
well informed. Dianne always has the answer. No matter how many
times I ask it. Dianne is always quick to get back to me. She's
a peach."
Teresa Castleberry
Drury University
"Jenzabar analysts have always been courteous
and professional."
Debbie Henderson
College of the Ozarks
"The Help Desk did an outstanding job on a recent
incident of mine. Thank you!"
Bob Browning
Mountain State University
"As the manager of Accounts Receivable here at
Madonna University, who must serve the public with a smile and kind
words no matter the disposition of the customer, I recognize how
difficult it can be to control oneself in these trying times. I
must compliment the help desk staff for their tranquil demeanor
and soft responsive tone used in responding to my calls for help."
Finnigan, Peggy
Madonna University
"Jenzabar CX Technical Support is the best I've
encountered. The people are friendly and knowledgeable. They give
the answers in English, not "techno-speak". Their response
time is excellent. Prior to coming to Naropa University, I was a
Tech Support person at a Boulder software company. When I call Tech
Support, I expect them to be as responsive to my calls as I tried
to be to my former clients' calls. Much as I hate to admit it, the
Jenzabar CX gang does better than I did."
Darralyn McCall
Naropa University
"I just wanted to drop a line of thanks to the
CX support team. They do a great job of responding quickly and professionally.
I really appreciate their friendliness and expertise with the system."Bill
Snyder
Mt. Hood Community College
Please contact us if
you would like to make arrangements to speak with one of our clients.
DeeDee Rudenstein
Phone: 617.492.9099 ext 365
Fax: 617.492.9081
E-mail: DeeDee.Rudenstein@jenzabar.net
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Product Feedback
"The customization options are great! The whole
look of the portal and portal concept give the system a much more
modern look-and-feel. It seems like the basic outline of the system
is set to be a great communication tool."
Tim Farnham
Chief Information Officer, Berry College
"I found the course management system to be very
functional and easy to use. I thought that it was nice to be able
to post resources and host a discussion group in the same environment."
Professor Victor Bissonnette
Berry College
"Software is constantly changing. If we used
software from two different vendors, we would be responsible for
maintaining the interface between our ERP system and the academic
software. But, since both are controlled by Jenzabar, the interface
changes are always made by Jenzabar–making that something we
don't have to worry about.
The faculty is excited about the new Groups Management feature.
For example, they can be teaching a class of 20 students, then separate
the class into groups of five to work on a project. Using the Groups
feature, they can send different handouts, links, and course information
to the individual groups. We're also excited about using the new
portlets feature to customize individual users’ home pages."
John Thomas
Director of Information Services, Florida Southern College
"Of all the companies that we reviewed, Jenzabar
showed themselves to have the most modern and professional solution
available. One vendor we reviewed did not specialize in education,
and we did not want that. We sought a large, professional company
that specializes in education."
Alex Anderson
Information Technology Director, Pennsylvania College of Optometry
"The staff had universally rated Jenzabar's CX
solution higher than all the other vendors. And with that, Jenzabar's
offer came in under the other final vendor's price. The Jenzabar
staff got the system up and running in three months’ time.
From an operational standpoint, the software was in place, the tables
were set up, and the system was ready to go on time–it was
spectacular."
Bill Strait
Director of Information Technology, Central Florida Community
College
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Please contact us if
you would like to make arrangements to speak with one of our clients.
DeeDee Rudenstein
Phone: 617.492.9099 ext 365
Fax: 617.492.9081
E-mail: DeeDee.Rudenstein@jenzabar.net
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